Mall Information

Holyoke Mall is easy to reach from all directions. If you are traveling:

From Albany, NY and points West: Take the New York State Thruway Route 90 East to Massachusetts Turnpike Route 90, Exit 4. Then take Interstate 91 North to Ingleside Exit 15. At the bottom of the off ramp, bear right at the traffic light and then merge right onto Holyoke Street.

From Hartford, CT and points South: Take Interstate 91 North to Ingleside Exit 15. At the bottom of the off ramp bear right at the traffic light and then merge right onto Holyoke Street.

From Boston, MA and points East: Take the Massachusetts Turnpike Route 90 West to Exit 4. Take Interstate 91 North to Ingleside Exit 15. At the bottom of the off ramp bear right at the traffic light and then merge right onto Holyoke Street.

From Brattleboro, VT and points North: Take Interstate 91 South to Ingleside Exit 15. At the bottom of the off ramp bear left. Go straight through one set of traffic lights. At the next traffic light merge right onto Holyoke Street.


Welcome to Holyoke Mall

Welcome to Holyoke Mall, Western New England's largest shopping destination. At Holyoke Mall you'll find an impressive selection of retail stores, services and restaurants to make your shopping experience a truly exceptional one!



Holyoke Mall at Ingleside is strategically located at the intersection of I-90 (the Massachusetts Turnpike) and I-91, known as "the crossroads of New England." Situated right at the heart of the college-rich Pioneer Valley, Holyoke Mall draws visitors from Massachusetts, Connecticut, New Hampshire, and Vermont.


Customer Service

Holyoke Mall Customer Service is located on the Lower Level Sears Court.  You may reach Customer Service by calling  413-536-1440.  We offer the following services to ensure you have a pleasant shopping experience:

• Lost and Found

• Mall Employment Opportunities

• Fax and Copy Service

• Coat & Package Check

• Paging upon request

• Store Information

• Tourist Information

• Event Information

• Gift Cards

• Complimentary Wheel Chairs


Gift Cards

Holyoke Mall is proud to offer the Pyramid Gift Card which will be good at all shopping centers owned and operated by Pyramid Management Group. The gift cards are made possible through a partnership with American Express. Gift Cards can be purchased at the Customer Service Center located on the Lower Level near Sears. Pyramid Mall Gift Cards are available in any denomination between $20 and $500.


Customer Service Hours

Monday-Saturday:10am-9:30pm; Sunday: 11am-6pm



The Security Office is located in Cafe Square. You may reach Security by calling 413-536-1440.



Blue Entrance next to Macy's (on both levels), Cafe Square down the hall from Sbarro and all Department Stores.


Baby Changing Stations

In all Holyoke Mall Restrooms and Department Stores. Mother's Room available in Babies R Us.



Located at most Mall Entrances and Cafe Square near Restrooms.



Located in Center Court and near Blue Entrance south next to Macy's. Also available inside JCPenney, Sears, and Macy's.



Located near JCPenney, Sears, Cafe Square and Macy's. Also available inside Macy's, Sears, and JCPenney.


Postal Service

U.S. Postal Service, Lower Level near JCPenney: full service postal operation, stamps. Postal Hours: Mon-Sat:10:30am-7pm, Sun:Noon-5pm



If your non-profit organization is interested in scheduling a special event at Holyoke Mall, please e-mail: [email protected] for information regarding rules and regulations. Liability insurance is required from any group interested in being considered to hold an event.



Wi-Fi is available inside Macy's, Ruby Tuesday, and Starbucks.


TTY Terminal

For the hearing impaired. Located at the Customer Service Center.



SmartCarte Toddler Mall Racers located at Upper Level Blue Entrance across from Sears, Lower Level Blue Entrance near Macy's and Upper Level Green Entrance near Best Buy.


Mall Walking

Walking has quickly become America's most popular form of exercise because it's safe, simple, and inexpensive. Almost anyone can walk regardless of age, lifestyle or physical condition. A regular program of brisk walking is beneficial in preventing or managing health problems.


Join your friends and neighbors at Holyoke Mall for healthful walking at your own pace in climate controlled comfort.


Walking from Macy's to JCPenney and back to Macy's (including the entrances) is three quarters of a mile! Doors open at 6am. You can increase your fitness in the company of your friends!


Banks & ATM Machines

ATM World, located on the Upper Level across from Sears.

TD Bank, located Lower Level near Macy’s. Bank Hours:

Mon.-Wed. 9:30am-6pm,

Thurs.-Fri. 9:30am-8pm,

Sat. 9:30am-3pm,

Sun. 10:30am-4pm.

Phone: 413-748-8000

TD Bank ATM,

located Lower Level near JCPenney and Macy’s.

Bank of America ATM, located Upper Level near the Glass Elevator.

PeoplesBank ATM, located in Café Square.

Paramount ATM, located Upper Level near   Ruby Tuesday.

Mall Policies: Holyoke Mall Code of Conduct

Pyramid Management Group


Behavior Code

In order to provide an enjoyable shopping environment, and for the safety and convenience of our shoppers, visitors and employees, the following Behavior Code will be in effect at all times for all guests and visitors of the shopping center. Anyone who violates the behavior code may be banned from the property and/or prosecuted to the fullest extent of the law. Mall management has the right to amend the behavior code at any time.
Download our Behavior Code (PDF)


Holyoke Mall is Open for the Purpose of Shopping

Appropriate behavior is required at all times. Fighting, horseplay, harassment, offensive language, shouting, loud noise, littering, solicitation, or any illegal activities are not allowed on mall property. Mall management has the right to prohibit groups from congregating or walking in a manner that obstructs or hinders shoppers or mall visitors.


Safe and Convenient Shopping

Pets are not allowed on the premises except for service animals that aid the physically challenged. Exceptions may be made for pets being taken to pet stores or photography sessions.


Please Walk

For your safety and the safety of our customers you may not run, skate or use a skateboard on mall property. You may not ride bicycles on sidewalks or in the interior of the mall.


Please Dress Appropriately

To promote the shopping center atmosphere, customers, guests and employees shall be fully clothed. The wearing of apparel which is likely to provoke a disturbance or embroil other groups or the general public in open conflict is prohibited.


No Weapons Allowed

The possession of any weapon, unless authorized by local, state, or federal statue, is prohibited.


Smoking and Alcohol

Holyoke Mall is a tobacco free property. The consumption of alcohol is permitted in licensed premises only.



Parking is for Guests and Visitors

The parking area is private property and is intended for the use of mall guests, visitors and employees. Vehicles must be parked in legal designated spaces. Violators are subject to tickets and/or towing. Unauthorized overnight parking is not permitted and is also subject to towing.


We Support Education

In accordance with school attendance laws, and in support of education, children of 6 to 16 years of age are not permitted on mall property during school hours, unless accompanied by a parent or legal guardian.


Parental Escort Policy

Holyoke Mall has instituted a Parental Escort Policy on Fridays and Saturdays between the hours of 4pm and closing. Anyone under the age of 18 visiting Holyoke Mall must be accompanied by a parent or guardian 21 years of age or older. One parent or guardian (21 years of age or older) is permitted to supervise up to five teens. Teens must remain within the company of their parent or guardian. Acceptable proof of age is a driver's license, state/provincial non-driver ID, military or college ID, passport or visa. This policy does not apply to the cinemas or stores with exterior entrances. Thank you for your cooperation.


Have a pleasant shopping experience!

Bus Stop

The bus stop is located at the Yellow Entrance near JCPenney.  Holyoke Mall is serviced by two bus lines, PVTA and Peter Pan.  For route information and schedules please visit their website.




Peter Pan

ADA accessible entrances are identified below and ample parking is available throughout the site. Thank you for shopping at Holyoke Mall.




Handicap Accessible restrooms can be found here:







In addition, please visit our anchor stores for family style and handicap accessible restrooms.

Printable ADA Accessibility Map (PDF)





Mall Information

Mon-Sat | 10am - 9:30pm
Sunday | 11am - 6pm
50 Holyoke Street
Holyoke, MA 01040
Driving Directions
Phone: 413.536.1441
Email Us

Getting Here