Hours

Open until 9:30 PM

Regular Hours

  • Monday - Saturday10:00 AM - 9:30 PM
  • Sunday11:00 AM - 6:00 PM

WELCOME TO HOLYOKE MALL

Forever 21

Brand Ambassador I (Stock Associate) – PT

Forever 21

10/13/2020

Seeking independent and goal orientated individuals who are able to manage time effectively. With this stock oriented position you will be heavily focused on processing and pushing product to our salesfloor in a time sensitive manner. Apply in store if interested!

We are looking for energetic fashion retail “brand ambassadors” to provide excellent customer service. Candidates with strong communication skills who can make customers feel welcome in our store will stand out. You will help identify client needs, present and answer questions about our products and services. A positive attitude and relaibility will make you successful in this role. Ultimately, you will ensure that customers leave our store satisfied. You must love fashion and a fast-paced work environment!

Responsibilities

– Greet and direct customers
– Provide accurate information (e.g. product features, pricing and after-sales services)
– Answer customers’ questions about specific products/services
– Conduct price and feature comparisons to facilitate purchasing
– Cross-sell products
– Ensure racks are fully stocked
– Manage returns of merchandise
– Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times)
– Inform customers about discounts and special offers
– Provide customer feedback to the Store Manager
– Stay up-to-date with new products/services

Skills

– Must be 18 or older
– Proven work experience as a Retail Sales Representative, Sales Associate or similar role
– Understanding of the retail sales process
– Familiarity with consumer behavior principles
– Knowledge of inventory stocking procedures
– Track record of achieving sales quotas
– Excellent communication skills, capable of building trusting relationships
– Ability to perform in fast-paced environments