Closed until 11:00 AM

Regular Hours

  • Monday - Saturday11:00 AM - 7:00 PM
  • Sunday11:00 AM - 6:00 PM

Holyoke Mall New Hours of Operation Effective January 2nd, 2021: Monday - Saturday from 11:00 AM - 7:00 PM*; Sunday from 11:00 AM - 6:00 PM.

*Individual store, restaurant and entertainment venue hours may vary. Call your favorite shop to confirm hours in advance.


Forever 21

Brand Ambassador II (Sales Lead/Key Holder) – PT

Forever 21


Interested candidates please apply in store with a resume or send your resume to our General Manager ([email protected]). Please read description below prior to applying!

The part-time key holder (“Brand Ambassador”) will support the success of all sales and operational functions which includes all aspects of the customer service experience, cash handling, and operations compliance. You will drive sales and productivity by promoting our products, programs, and producing the highest quality shopping experience for our customers. You must love fashion!

Job Description:

– Educate and provide feedback to Associates on increasing sales through service standards, product knowledge, and store presentation.
– Arranges and executes suitable and effective training solutions for employees based on performance
– Ensure service, merchandising, and operational standards are met through company-defined practices and processes
– Evaluate customer surveys to assist with the execution of any action plan to enhance the customer’s in-store experience.
– Lead the overall store earnings by driving sales and service.
– Spend at least 60% of the shift performing Leader On Duty tasks

Job Requirements

Knowledge, Skills, and Qualifications:

– Must be at least 18 years old with a high school diploma or equivalent.
– College degree and/or relevant retail work experience preferred.
– Must have at least 1 year of retail experience.
– Prior supervisory or management experience preferred.
– Must be skilled in coaching and training, sales generation, strategic, planning, and customer service
– Must have superior communication, organizational and time management skills
– Must be able to develop and train others, including delegating tasks and following-up
– Must be able to lift and carry up to 50 lbs., perform frequent standing, walking, repetitive finger, hand and wrist motions, as well as bending, stooping, reaching, squatting, kneeling, pushing, pulling, climbing ladders, and work with cleaning chemicals
– Must be available to work a flexible schedule to meet the needs of the business, including a minimum of 2 closing shifts per week and 2 full weekends per month.