Hours

Open until 9:30 PM

Regular Hours

  • Monday - Saturday10:00 AM - 9:30 PM
  • Sunday11:00 AM - 6:00 PM

WELCOME TO HOLYOKE MALL

Michael Kors

MICHAEL KORS MANAGEMENT POSITION

Michael Kors

10/22/2017

Full Time Sales Supervisor Position open at Michael Kors.

https://michaelkors.wd1.myworkdayjobs.com/Michael_Kors/job/Holyoke/Holyoke-Mall-at-Ingleside-Sales-Supervisor_R_712107

 

MAIN JOB OBJECTIVE

To achieve personal and store sales goals, and to develop lasting client relationships. To provide staff supervision and guidance, complying with all company policies, procedures and directives. To ensure the highest level of customer service standards are maintained at all times.

 

ESSENTIAL JOB RESPONSIBILITIES
SALES GENERATION

Meet personal and store sales goals

Continue to develop personal sales techniques and assist in the development of associates’ sales techniques to maximize sales

Utilize elevated levels of sales and service to maximize sales performance

Demonstrate an in-depth knowledge of the merchandise

After closing a sale, monitor all details including: shipping, alterations (if applicable), and special requests to ensure customer satisfaction

Ensure all sales related policies and procedures are maintained

Maintain a keen interest in the fashion industry and market trends

CUSTOMER SERVICE

Support and encourage staff to provide the highest level of customer service

Build and maintain repeat clientele by utilizing personal client book and assisting staff with utilizing their client books

Resolve all client problems and complaints quickly and effectively, ensuring client satisfaction

Assist sales associates with various customer service issues (i.e. dissatisfied customer, returns, defective merchandise)

OPERATIONS

Collaborate with store manager in areas of risk management, physical security, store cash controls, and inventory management

Assist in the training of sales staff in all areas of appropriate register usage and maintenance

Understand and properly execute all management register functions

Assist in all areas of stock, shipping, receiving protocol/policies, procedures, and all shipping/receiving related paperwork

Participate in inventories

Only applicable for Offsite drivers: Responsible for driving product to and from the Offsite location on an as needed basis

MERCHANDISING/VISUAL

Ensure the selling floor is neat, organized, stocked and reflects the correct visual image at all times

Assist in the implementation and maintenance of all merchandising/ visual directives

Ensure deliveries are properly processed in a timely manner

Identify product concerns in a timely manner

Communicate inventory needs to support the business goal

HUMAN RESOURCES

Ensure image and grooming standards are professional and reflective of the brand image, at all times

Adhere to work schedule, inclusive of time and attendance

• Support and assist in follow-up for all training programs and seminars

Minimum 2 years specialty retail experience

Application Link: https://michaelkors.wd1.myworkdayjobs.com/Michael_Kors/job/Holyoke/Holyoke-Mall-at-Ingleside-Sales-Supervisor_R_712107