OPEN TODAY 11:00 AM TO 6:00 PM

Regular Hours

  • Monday - Saturday10:00 AM - 9:30 PM
  • Sunday11:00 AM - 6:00 PM


Holyoke Mall Logo

Operations Assistant

Holyoke Mall at Ingleside


Holyoke Mall Logo





Holyoke Mall is currently seeking an Operations Assistant.  The Operations Assistant is a fast-paced administrative position assisting the Operations Director in all day-to-day operations. The Operations Assistant will also provide administrative support to the General Manager and Office Manager and other departments as directed.

We are looking for a reliable, self-motivated and enthusiastic individual with the ability to interact effectively and professionally with management, vendors and tenants.

Duties and Responsibilities:

  • Prepare all operations contracts, which includes routing for signatures and tracking approvals
  • Review AP for all operations contracts which includes maintaining contract balances and reporting to Operations Manager and Office Manager.
  • Communicate with vendors as necessary
  • Maintain electronic file of vendors insurance certificates, insurance reviews and legal approvals
  • Update Tenant Coordination report as necessary
  • Update CAPEX Reports as necessary
  • Maintain Excel spreadsheet for committed CAPEX expenditures and update report weekly
  • Receive, log and document pest control reports from Tenants, issuing violation letters as necessary
  • Receive and issues comments based upon malls pest control vendor reports
  • Maintain “Snow Log”
  • Take minutes at bi-weekly staff meeting and distribute
  • Take minutes at monthly safety meeting and distribute
  • Receive lighting and door reports from security, identify deficiencies and issue work orders
  • Correspond with Tenants as necessary
  • Maintain Tenant Store Managers contact information log
  • Maintain schedule of Operations Manager
  • Receive tasks from Home Office Operations Department and complete as necessary
  • Assist Office Manager with AP processing as necessary
  • Accept and complete assignments from Office Manager as necessary
  • Answer telephone, screen calls, route callers, take messages, respond to internal and external inquiries, and provide routine information within scope of authority.
  • Provide coverage and back-up coverage to receptionist at customer service window
  • Maintain work order log and enter, track and follow-up work orders as necessary
  • Review and understand administrative portions of the Tenant Design Handbook
  • Review and understand administrative portions of Contractors Rules and Regulations Manual
  • Review and understand Operations Manual
  • Review and understand administrative portions of tenant leases.


This is a full-time position.  Qualifications include:


Must be motivated, flexible, possess a positive attitude, have excellent communication skills, highly organized and have the ability to multitask in an energetic and busy work environment.

Please send resumes and cover letter to:

Kim Rivera, Office Manager

Holyoke Mall at Ingleside

50 Holyoke St.

P.O. Box 10180

Holyoke, MA 01041


Or email to:

[email protected] with the word RESUME in the subject line.