Looking for help? Customer Service is available Monday through Friday from 8:30am to 5pm, or you may contact them at 413.536.1440 extension 6. For security, dial 413.322.7746 or visit our security page for more info. Customer Service is located on the Café Square level, near the restrooms.
We offer the following services to ensure you have a pleasant shopping experience:
Looking for your favorite mall shop or restaurant? Check out one of the 14 digital directories located throughout the shopping center.
Downloadable directories are also available here.
Holyoke Mall is easy to reach from all directions. If you are traveling:
From Albany, NY and points West: Take the New York State Thruway Route 90 East to Massachusetts Turnpike Route 90, Exit 45. Then take Interstate 91 North to Ingleside Exit 12. At the bottom of the off ramp, bear right at the traffic light and then merge right onto Holyoke Street.
From Hartford, CT and points South: Take Interstate 91 North to Ingleside Exit 12. At the bottom of the off ramp bear right at the traffic light and then merge right onto Holyoke Street.
From Boston, MA and points East: Take the Massachusetts Turnpike Route 90 West to Exit 45. Take Interstate 91 North to Ingleside Exit 12. At the bottom of the off ramp bear right at the traffic light and then merge right onto Holyoke Street.
From Brattleboro, VT and points North: Take Interstate 91 South to Ingleside Exit 12. At the bottom of the off ramp bear left. Go straight through one set of traffic lights. At the next traffic light merge right onto Holyoke Street.
Banks & ATM Machines
Holyoke Mall offers FREE Wi-Fi in Cafe Square. Wi-Fi is also available inside AT&T, Macy’s, Sephora and Starbucks.
Pyramid Gift Cards are no longer available for purchase as of 1.31.18. Previously purchased cards can still be used within the mall.
Any questions relating to your previously purchased Pyramid American Express Gift Card, please visit:
Please note there are no inactivity fees or other post-purchase fees and funds do not expire.
Recipients may obtain a free replacement after the Card’s ‘valid thru’ date passes by visiting the previously mentioned websites or calling 800.297.5009.
Terms & Conditions are applied to all gift cards.
Blue Entrance next to Macy’s (on both levels), Cafe Square down the hall from United Tractor Trailer School and all Department Stores.
In all Holyoke Mall Restrooms and Department Stores.
The bus stop is located at the Yellow Entrance near JCPenney. Holyoke Mall is serviced by PVTA. For route information and schedules please visit their website.
Walking has quickly become America’s most popular form of exercise because it’s safe, simple, and inexpensive. Almost anyone can walk regardless of age, lifestyle or physical condition. A regular program of brisk walking is beneficial in preventing or managing health problems.
Join your friends and neighbors at Holyoke Mall for healthful walking at your own pace in climate controlled comfort. Mall entrances begin to open at 8:00 AM for mall walkers.
Walking from Macy’s to JCPenney and back to Macy’s (including the entrances) is three quarters of a mile! Doors open at 8:00 AM. You can increase your fitness in the company of your friends!
Holyoke Mall is proud to provide a variety of dining, entertainment, and retail locations which offer discounts to those actively serving, and who have served in our Armed Forces. Military discounts are valid with military ID. Please see store associate for details.
SmartCarte Toddler Mall Racers are available for rental for a nominal fee at three locations including the Upper Blue North Entrance near Trollbeads, Lower Level Blue South Entrance near Macy’s and Upper Level Yellow South Entrance near Billy Beez.
Please contact the mall management office at 413.536.1441.
Located in Center Court and near Blue Entrance south next to Macy’s. Also available inside JCPenney and Macy’s.
U.S. Postal Service, Lower Level near JCPenney: full service postal operation, stamps. Postal Hours: Mon-Sat: 10:30am-7pm, Sun: Noon-5pm.
If your non-profit organization is interested in scheduling a special event at Holyoke Mall, please e-mail: [email protected] for information regarding rules and regulations. Liability insurance is required from any group interested in being considered to hold an event
The Security Office is located in Café Square. You may reach Security by calling 413.322.7746.
All service dogs allowed.
Automatic doors equipped at every main entrance.
Designated parking at every mall entrance.
You may contact Security at 413.322.7746 to arrange to have an employee meet you with a wheelchair upon arrival.
ADA accessible entrances are identified below and ample parking is available throughout the site. Thank you for shopping at Holyoke Mall at Ingleside.
In order to provide an enjoyable shopping environment, and for the safety and convenience of our shoppers, visitors and employees, the following Behavior Code will be in effect at all times for all guests and visitors of the shopping center. Anyone who violates the behavior code may be banned from the property and/or prosecuted to the fullest extent of the law. Mall management has the right to amend the behavior code at any time.
Appropriate behavior is required at all times. Fighting, horseplay, harassment, offensive language, shouting, loud noise, littering, solicitation, or any illegal activities are not allowed on mall property. Mall management has the right to prohibit groups from congregating or walking in a manner that obstructs or hinders shoppers or mall visitors.
Pets are not allowed on the premises except for service animals that aid the physically challenged. Exceptions may be made for pets being taken to pet stores or photography sessions.
For your safety and the safety of our customers you may not run, skate or use a skateboard on mall property. You may not ride bicycles on sidewalks or in the interior of the mall.
To promote the shopping center atmosphere, customers, guests and employees shall be fully clothed. The wearing of apparel which is likely to provoke a disturbance or embroil other groups or the general public in open conflict is prohibited.
The possession of any weapon, unless authorized by local, state, or federal statue, is prohibited.
Effective May 31, 2012, Holyoke Mall will be a tobacco-free facility. This tobacco-free policy is inclusive of the entire property, both inside and outside, including all entry points, hallways, sidewalks, loading docks, parking lots, and construction areas. In addition to cigarettes, the policy is in effect for cigars, pipes, electronic cigarettes and other similar substances or instruments that are lit or burning, or any tobacco us in general. Vaping and the use of marijuana is not permitted on property. The consumption of alcohol is permitted in licensed premises only.
The parking area is private property and is intended for the use of mall guests, visitors and employees. Vehicles must be parked in legal designated spaces. Violators are subject to tickets and/or towing. Unauthorized overnight parking is not permitted and is also subject to towing.
In accordance with school attendance laws, and in support of education, children of 6 to 16 years of age are not permitted on mall property during school hours, unless accompanied by a parent or legal guardian.
Holyoke Mall has instituted a Parental Escort Policy on Fridays and Saturdays between the hours of 4pm and closing. Anyone under the age of 18 visiting Holyoke Mall must be accompanied by a parent or guardian 21 years of age or older. One parent or guardian (21 years of age or older) is permitted to supervise up to five teens. Teens must remain within the company of their parent or guardian. Acceptable proof of age is a driver’s license, state/provincial non-driver ID, military or college ID, passport or visa. This policy does not apply to stores with exterior entrances. Thank you for your cooperation.