Hours

Open until 7:00 PM

Regular Hours

  • Monday - Saturday11:00 AM - 7:00 PM
  • Sunday11:00 AM - 6:00 PM

Holyoke Mall New Hours of Operation Effective January 2nd, 2021: Monday - Saturday from 11:00 AM - 7:00 PM*; Sunday from 11:00 AM - 6:00 PM.

*Individual store, restaurant and entertainment venue hours may vary. Call your favorite shop to confirm hours in advance.

WELCOME TO HOLYOKE MALL

Forever 21

Brand Ambassador I – PT

Forever 21

03/29/2021

Seeking energetic and driven candidates who will provide excellent customer service and champion our credit program. Apply in store now or email your resume to [email protected]

We are looking for energetic fashion retail “brand ambassadors” to provide excellent customer service. Candidates with strong communication skills who can make customers feel welcome in our store will stand out. You will help identify client needs, present and answer questions about our products and services. A positive attitude and relaibility will make you successful in this role. Ultimately, you will ensure that customers leave our store satisfied. You must love fashion and a fast-paced work environment!

Responsibilities

– Greet and direct customers
– Provide accurate information (e.g. product features, pricing and after-sales services)
– Answer customers’ questions about specific products/services
– Conduct price and feature comparisons to facilitate purchasing
– Cross-sell products
– Ensure racks are fully stocked
– Manage returns of merchandise
– Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times)
– Inform customers about discounts and special offers
– Provide customer feedback to the Store Manager
– Stay up-to-date with new products/services

Skills

– Must be 18 or older
– Proven work experience as a Retail Sales Representative, Sales Associate or similar role
– Understanding of the retail sales process
– Familiarity with consumer behavior principles
– Knowledge of inventory stocking procedures
– Track record of achieving sales quotas
– Excellent communication skills, capable of building trusting relationships
– Ability to perform in fast-paced environments