OPEN TODAY 11:00 AM TO 6:00 PM

Regular Hours

  • Monday - Thursday10:00 AM - 8:00 PM
  • Friday - Saturday10:00 AM - 9:00 PM
  • Sunday11:00 AM - 6:00 PM
  • Monday, May. 2710:00 AM-05:00 PMHolyoke Mall will be open from 10AM to 5PM on May 27 in observance of Memorial Day. Department store, restaurant, and entertainment venue hours may vary.


Forever 21

Brand Ambassador I – PT

Forever 21


Seeking energetic and driven candidates who will provide excellent customer service and champion our credit program. Apply in store now or email your resume to [email protected]

We are looking for energetic fashion retail “brand ambassadors” to provide excellent customer service. Candidates with strong communication skills who can make customers feel welcome in our store will stand out. You will help identify client needs, present and answer questions about our products and services. A positive attitude and relaibility will make you successful in this role. Ultimately, you will ensure that customers leave our store satisfied. You must love fashion and a fast-paced work environment!


– Greet and direct customers
– Provide accurate information (e.g. product features, pricing and after-sales services)
– Answer customers’ questions about specific products/services
– Conduct price and feature comparisons to facilitate purchasing
– Cross-sell products
– Ensure racks are fully stocked
– Manage returns of merchandise
– Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times)
– Inform customers about discounts and special offers
– Provide customer feedback to the Store Manager
– Stay up-to-date with new products/services


– Must be 18 or older
– Proven work experience as a Retail Sales Representative, Sales Associate or similar role
– Understanding of the retail sales process
– Familiarity with consumer behavior principles
– Knowledge of inventory stocking procedures
– Track record of achieving sales quotas
– Excellent communication skills, capable of building trusting relationships
– Ability to perform in fast-paced environments