Closed until 10:00 AM

Regular Hours

  • Monday - Thursday10:00 AM - 8:00 PM
  • Friday - Saturday10:00 AM - 9:00 PM
  • Sunday11:00 AM - 6:00 PM
  • Thursday, Jul. 410:00 AM-05:00 PMHolyoke Mall will be open from 10AM to 5PM on July 4 in observance of Independence Day. Department store, restaurant, and entertainment venue hours may vary.


Holyoke Mall Welcomes New General Manager

Published: 07/20/2021

For Immediate Release:

July 20, 2021


Media Contact:

Lisa Wray, 413-536-1441

[email protected]


Lynn Gray head shot







Lynn Gray, General Manager


Holyoke Mall Welcomes New General Manager



Holyoke, MA – On Monday, July 12th, Holyoke Mall welcomed new General Manager, Lynn Gray, back to the shopping center.  Lynn brings more than 25 years of experience in the shopping center industry.  She has held various roles over her combined tenure with Pyramid Management Group including Customer Service Representative, Receptionist, Marketing Assistant, Assistant Marketing Director, and Marketing Director and most recently as the General Manager of Hampshire Mall.


In addition to her numerous years of experience with Pyramid Management Group, Lynn held various roles over the span of 10 years with General Growth Properties, now Brookfield Properties, including Director of Field Marketing for East Region.


When asked what her goals are for Holyoke Mall, Lynn said she is “committed to fostering strong relationships with the tenants and community as well as continue the development and support of a strong and seasoned mall team.”  Given Lynn’s in-depth background in all facets of the shopping center industry, she also looks forward to being an integral component of the redevelopment process at Holyoke Mall.


“We are fortunate to have someone of Lynn’s capabilities and experience assume the position of General Manager at Holyoke Mall,” said James L. Soos, Director of Field Operations, Pyramid Management Group. “Lynn is enthusiastic and brings her vast knowledge and hands-on experience of working in the shopping center industry to Holyoke Mall at a time when the center is poised for growth and will benefit from Lynn’s leadership.”


Lynn is a graduate of Holyoke Community College with an Associate’s Degree in Business Administration.


Lynn is a lifelong resident of the Western Mass area and is actively involved with several community and non-profit organizations.  She serves as the President of the Board of Directors for the Amherst Area Chamber of Commerce and the Board of Directors for the Amherst Boys and Girls Club.  She is also a CDH International Massachusetts Ambassador and volunteers for CHERUBS, the support division of CDHi.


Outgoing General Manager, Bill Rogalski, retired on June 30th after 19 years in the position.




About Holyoke Mall at Ingleside

Holyoke Mall is Western’s New England’s premiere shopping center located in Holyoke’s Ingleside neighborhood and conveniently located near the interchange of I-90 and I-91. Holyoke Mall was built in 1979 and later expanded in 1995- now spanning 1.6 million square feet. The three-level Mall is home to 150 shops, restaurants, entertainment venues, and department stores including: Macy’s, Christmas Tree Shops, Target, Victoria’s Secret, Apple, Round1, DSW, Forever 21, Loft, H&M, Sumo Japanese Steakhouse, 110 Grill, and more.


About Pyramid Management Group, LLC

Pyramid Management Group, owner of Holyoke Mall at Ingleside, is one of the largest, most innovative, privately-held real estate developers in the northeast. Headquartered in Syracuse, New York, Pyramid’s portfolio of dynamic shopping, dining and entertainment destinations and expanding hospitality presence dominate the northeast with 16 properties located throughout New York and Massachusetts. For nearly 50 years, Pyramid has built its reputation on being first, fast, ahead of the curve and always what’s next, leading the industry in combining the best elements of traditional retail with world-class dining and entertainment, all under one roof. For more information, visit www.pyramidmg.com.