Ready to make some holiday magic? Reservations to visit Santa are now open at Holyoke Mall! Families can now secure their spot to experience the joy and wonder of the season as Santa returns to town, presented by Cherry Hill Programs (CHP), North America’s leader in holiday photography experiences.

Santa visits are always free, and families may purchase photo packages starting at $44.99 to capture and take home memories of their Santa Magic moment. Appointments can be reserved now at whereissanta.com.

Reservations are strongly encouraged for all guests, with walk-up visits available as space allows.

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Santa’s Village Location & Hours
Santa Photo Package Pricing
Santa Event Experiences
Frequently Asked Questions

Santa’s Village Location & Hours

📍 Set Location: Café Square

• Friday, Nov. 20: 11:00 AM – 7:00 PM
• Saturday, Nov. 21: 10:00 AM – 8:00 PM
• Sunday, Nov. 22: 11:00 AM – 6:00 PM
• Monday, Nov. 23: 11:00 AM – 7:00 PM
• Tuesday, Nov. 24: 11:00 AM – 7:00 PM
• Wednesday, Nov. 25: 11:00 AM – 7:00 PM
• Thursday, Nov. 26: CLOSED
• Friday, Nov. 27: 11:00 AM – 7:00 PM
• Saturday, Nov. 28: 10:00 AM – 9:00 PM
• Sunday, Nov. 29: 11:00 AM – 6:00 PM
• Monday, Nov. 30: 11:00 AM – 7:00 PM
• Tuesday, Dec. 1: 11:00 AM – 7:00 PM
• Wednesday, Dec. 2: 11:00 AM – 7:00 PM
• Thursday, Dec. 3: 11:00 AM – 7:00 PM
• Friday, Dec. 4: 11:00 AM – 7:00 PM
• Saturday, Dec. 5: 10:00 AM – 9:00 PM
• Sunday, Dec. 6: 11:00 AM – 6:00 PM
• Monday, Dec. 7: 11:00 AM – 7:00 PM
• Tuesday, Dec. 8: 11:00 AM – 7:00 PM
• Wednesday, Dec. 9: 11:00 AM – 7:00 PM
• Thursday, Dec. 10: 11:00 AM – 7:00 PM
• Friday, Dec. 11: 11:00 AM – 7:00 PM
• Saturday, Dec. 12: 9:00 AM – 9:00 PM
• Sunday, Dec. 13: 10:00 AM – 9:00 PM
• Monday, Dec. 14: 11:00 AM – 8:00 PM
• Tuesday, Dec. 15: 11:00 AM – 8:00 PM
• Wednesday, Dec. 16: 11:00 AM – 8:00 PM
• Thursday, Dec. 17: 11:00 AM – 8:00 PM
• Friday, Dec. 18: 9:00 AM – 9:00 PM
• Saturday, Dec. 19: 9:00 AM – 9:00 PM
• Sunday, Dec. 20: 9:00 AM – 9:00 PM
• Monday, Dec. 21: 9:00 AM – 9:00 PM
• Tuesday, Dec. 22: 9:00 AM – 9:00 PM
• Wednesday, Dec. 23: 9:00 AM – 9:00 PM
• Thursday, Dec. 24: 9:00 AM – 5:00 PM

Please Note: Santa takes a break from 3:00 to 4:00 PM every day except 11/27.
On 12/24, Santa will take a break from 2:00 to 3:00 PM.

Santa Photo Package Pricing

This year’s Santa Magic photo experience in Café Square runs from November 20 through December 24. In addition to a variety of affordable photo packages, each reservation booked in advance comes with bonus holiday gifts: 

• A free personalized message from Santa, powered by Portable North Pole 

• 10 free holiday cards from Shutterfly 

• 50% off your entire Shutterfly order 

New for 2026, the top packages include complimentary access to Pixie Post, a digital greeting card platform that makes it easy to send digital holiday wishes to friends and families. Pixie Post offers more than 1,000 designs, and cards can be sent via email or SMS.

Santa Event Experiences

Add some extra magic to your holiday photos with our special events. Ready to make your holiday season unforgettable? Click below to reserve your spot today!

Frequently Asked Questions

Who can visit Santa?
Santa is for all ages! Everyone can create Santa Magic with a photo experience! All venues are ADA/AODA compliant. Pets are even invited to visit Santa during Pet Parties at participating locations (service animals always welcome)! We have no limit on the number of guests who can appear in each photo. As long as you can fit in the frame, we’ll take your photo!  

Will Santa hold my baby?
Yes, Santa is experienced, gentle, and always focused on safety and comfort for even the tiniest visitors. 

Do you offer sensory-friendly photo experiences with Santa?
Yes! In partnership with Autism Speaks, our Santa Cares events provide sensory-friendly photo experiences at participating locations.

To learn more about Autism Speaks or donate to support their mission, visit autismspeaks.org.

How does the Santa photo experience work?

1. Arrive at the selected venue during your 15-minute reservation time or stop by as a walk-up guest to meet Santa. If you book a reservation, your booked time slot is shared with other families. 
2. Create Santa Magic! Visit with Santa & let our talented photographers capture the special moment. 
3. Select your photo package or finalize your transaction and receive your photos.

 What are the benefits to making a reservation?

1. 50% off your Shutterfly order 
2. 10 FREE holiday greeting cards from Shutterfly
3. A FREE, personalized digital message from Santa powered by Portable North Pole
4. Your choice of date & time
5. Smooth checkout after your Santa visit

How do I make a reservation?
Go to whereissanta.com to find a Santa photo experience, select your location, choose photo package and book your Santa photos near you. After you complete your reservation, you’ll receive a confirmation email with additional information. Reservations are strongly encouraged but not required.  Please note: up to 5 families allotted per reservation slot. Please arrive during your 15 minute window.

Can I reschedule or cancel my reservation?
You can reschedule your reservation up to 48 hours prior to your reserved time by clicking MANAGE YOUR RESERVATION in your confirmation email. In the event of a cancelled reservation, no refunds will be provided. All sales are final, including packages pre-purchased online.

What photo packages do you offer?
We offer a selection of photo packages to choose from online or onsite after your Santa visit. Packages may vary by location. If you’re unsure which photo package to select when you book your reservation at whereissanta.com, you can choose Reserve Now & Decide Later to lock in the date and time of your choice now and select your photo package at checkout onsite after your Santa experience.

Can I take my own photos with my cell phone or another camera?
We have professional photographers on set to capture your visit with Santa, and therefore we do not allow personal photography. 

How do I access my digital photos and when are they available?
If you purchased digital photos, they will be available 24 hours after your Santa photo experience at myholidaymoments.com. Scan the QR code on the back of your photo envelope or follow the link sent via SMS (text message) to myholidaymoments.com. At myholidaymoments.com, enter your email address and the code located on your receipt or printed photo. Photos will be available for 30 days after the season ends. Please download & save your photos to your personal device.

What are ways we can give back this season?
We encourage all guests to share in the Magic of Giving with us by donating to our charitable partners: Autism Speaks and SickKids Foundation. Learn about how you can give back at magicofgiving.whereissanta.com. You can donate on behalf of our charitable partners online when you book your reservation or at checkout after your Santa visit. 

Browser / Payment Processing Troubleshooting
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• Make sure that your browser is up to date. Here are instructions for how to do so for our supported desktop browsers: Chrome, Firefox and Safari.
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• Switch to a different browser: Chrome, Safari, Edge or Firefox. Double check that you are running the most up-to-date version of these browsers.

How can I contact Customer Service?
Access our live support chat on our websites (SUPPORT button in bottom right corner of your browser) or submit an inquiry to our Customer Service team at  help.myholidaymoments.com.

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