OPEN TODAY 10:00 AM TO 9:00 PM

Regular Hours

  • Monday - Thursday10:00 AM - 8:00 PM
  • Friday - Saturday10:00 AM - 9:00 PM
  • Sunday11:00 AM - 6:00 PM
  • Thursday, Jul. 410:00 AM-05:00 PMHolyoke Mall will be open from 10AM to 5PM on July 4 in observance of Independence Day. Department store, restaurant, and entertainment venue hours may vary.
Holyoke Mall will be OPEN from 10AM to 5PM on July 4 in observance of Independence Day. Department store, restaurant, and entertainment venue hours may vary.


Manager in Training – Against All Odds

AAO - Against All Odds


POSITION SUMMARY for Manager in Training

Responsible for supporting the Store Manager regarding all aspects of the retail store including sales, customer service, operations, human resources, training, visual merchandising, loss prevention


  • Customer Service
  • Ensures each customer receives the highest level of customer service
  • Human Resources
  • Notifies the Store Manager of hiring needs/floor coverage shortage
  • Assist Store Manager in finding new employees
  • Understands and communicates Company discount policy
  • Assists Store Manager in controlling payroll budget
  • Schedules staff efficiently
  • Assists Store Manager with staff scheduling
  • Understands timesheet usage on logging information contained in it
  • Understands progressive discipline procedures
  • Follows corrective action process fairly and in accordance with company policies and procedures and documents corrective action issues on the appropriate form
  • Stays constantly aware of loss prevention
  • Shares ideas received from staff and customers with Store Manager
  • Understands the details of upcoming promotions
  • Makes deposits correctly and ensures paperwork is accurate
  • Know correct opening and closing procedures
  • Knows correct procedure for reconciling cash drawer with register tape
  • Knows correct procedure for filling out weekly productivity report, daily report, recap envelope, bank deposit slips, store credits, gift certificates, refunds, exchanges, and payroll form
  • Follows correct procedures for issuing refunds and ensures the return request book is properly filled out
  • Documents petty cash, safe money
  • Maintains layaways and log sheets according to policy
  • Maintains register area ensuring that it is neat and clean
  • Ensures accuracy regarding merchandise that is received and shipped
  • Conducts regular spot checks on store inventory
  • Ensures that displays are clean and current
  • Ensures selling floor is maintained, organized, and set to company guidelines
  • Ensures back stock area is maintained according to company policy


  • Strong managerial skills
  • Strong selling and communication skills
  • Excellent product knowledge
  • Strong knowledge of company history, corporate structure, and target market
  • Knowledge of the competition and their prices
  • Strong knowledge of POS systems


  • Ability to work varied days/hours
  • Ability to climb ladders
  • Ability to move or handle merchandise throughout the store generally weighing up to 60 pounds.


  • Minimum High School Degree required.
  • One year or more years of experience in retail required; managerial experience- preferred.