Capture the magic of the holidays at Holyoke Mall! Santa’s Village in Café Square is open exclusively from November 21 to December 24. Ensure your family and friends get to experience the joy and wonder of the holiday season by booking your visit with Santa today!

Reservations are strongly encouraged for all guests, with walk-up visits available as space allows.

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Santa’s Village Location & Hours
Santa Photo Package Pricing
Santa Event Experiences
Frequently Asked Questions

Santa’s Village Location & Hours

📍 Set Location: Café Square

• Friday, Nov. 21: 2:00 PM – 7:00 PM
• Saturday, Nov. 22: 11:00 AM – 7:00 PM
• Sunday, Nov. 23: 11:00 AM – 6:00 PM
• Monday, Nov. 24: 2:00 PM – 7:00 PM
• Tuesday, Nov. 25: 2:00 PM – 7:00 PM
• Wednesday, Nov. 26: 2:00 PM – 7:00 PM
• Thursday, Nov. 27: CLOSED
• Friday, Nov. 28: 2:00 PM – 7:00 PM
• Saturday, Nov. 29: 11:00 AM – 7:00 PM
• Sunday, Nov. 30: 11:00 AM – 6:00 PM
• Monday, Dec. 1: 2:00 PM – 7:00 PM
• Tuesday, Dec. 2: 2:00 PM – 7:00 PM
• Wednesday, Dec. 3: 2:00 PM – 7:00 PM
• Thursday, Dec. 4: 2:00 PM – 7:00 PM
• Friday, Dec. 5: 2:00 PM – 7:00 PM
• Saturday, Dec. 6: 11:00 AM – 7:00 PM
• Sunday, Dec. 7: 11:00 AM – 6:00 PM
• Monday, Dec. 8: 2:00 PM – 7:00 PM
• Tuesday, Dec. 9: 2:00 PM – 7:00 PM
• Wednesday, Dec. 10: 2:00 PM – 7:00 PM
• Thursday, Dec. 11: 2:00 PM – 7:00 PM
• Friday, Dec. 12: 2:00 PM – 7:00 PM
• Saturday, Dec. 13: 11:00 AM – 7:00 PM
• Sunday, Dec. 14: 11:00 AM – 7:00 PM
• Monday, Dec. 15: 11:00 AM – 7:00 PM
• Tuesday, Dec. 16: 11:00 AM – 7:00 PM
• Wednesday, Dec. 17: 11:00 AM – 7:00 PM
• Thursday, Dec. 18: 11:00 AM – 7:00 PM
• Friday, Dec. 19: 11:00 AM – 7:00 PM
• Saturday, Dec. 20: 9:00 AM – 9:00 PM
• Sunday, Dec. 21: 9:00 AM – 9:00 PM
• Monday, Dec. 22: 9:00 AM – 9:00 PM
• Tuesday, Dec. 23: 9:00 AM – 9:00 PM
• Wednesday, Dec. 24: 9:00 AM – 5:00 PM

Please Note: Santa takes a break from 3:00 to 4:00 PM every Saturday and Sunday. Starting 12/15, Santa will take a daily break from 3:00 to 4:00 PM, and on 12/24, 2:00 to 3:00 PM.

Santa Photo Package Pricing

When you book your Santa photo experience online, you’ll also receive 3 treats:

• 50% off your Shutterfly order + 10 free holiday cards
• A personalized digital message from Santa before your visit
• A free 3-month trial to Crayola Create and Play

Don’t miss out on this enchanting holiday tradition. Reserve your Santa photo session now and make this Christmas truly special!

Santa Event Experiences

Add some extra magic to your holiday photos with our special events. Ready to make your holiday season unforgettable? Click below to reserve your spot today!

Frequently Asked Questions

Who can visit Santa?

Santa is for all ages! Everyone can create Santa Magic with a photo experience! All venues are ADA/AODA compliant. Pets are even invited to visit Santa during Pet Parties at participating locations (service animals always welcome)! We have no limit on the number of guests who can appear in each photo. As long as you can fit in the frame, we’ll take your photo!

How does the Santa photo experience work?

1. Arrive at the selected venue during your 15-minute reservation time or stop by as a walk-up guest to meet Santa. If you book a reservation, your booked time slot is shared with other families. 
2. Create Santa Magic! Visit with Santa & let our talented photographers capture the special moment. 
3. Select your photo package or finalize your transaction with a member of our friendly staff to receive your photos, even if you purchased your package in advance online.

What are the benefits to making a reservation?

1. 50% off your Shutterfly order 
2. 10 FREE holiday greeting cards from Shutterfly
3. A FREE, personalized digital message from Santa powered by Portable North Pole
4. A FREE 3-month trial to Crayola Create and Play, a creative learning app for curious kids. 
5. Your choice of date & time 
6. Smooth checkout after your Santa visit

How do I make a reservation to visit Santa?

Go to whereissanta.com to find a Santa photo experience, select your location, choose photo package and book your Santa photos near you. After you complete your reservation, you’ll receive a confirmation email with additional information. And don’t forget: when you book online, you receive 2 free perks! Reservations are strongly encouraged but not required.  Please note: up to 5 families allotted per reservation slot. Please arrive during your 15 minute window.

Can I reschedule my reservation?

You can reschedule your reservation up to 48 hours prior to your reserved time by clicking MANAGE YOUR RESERVATION in your confirmation email. In the event of a cancelled reservation, no refunds will be provided. All sales are final, including packages pre-purchased online.

What photo packages are available?

We offer a selection of photo packages to choose from online or onsite after your Santa visit. Packages may vary by location. If you’re unsure which photo package to select when you book your reservation at whereissanta.com, you can choose Reserve Now & Decide Later to lock in the date and time of your choice now and select your photo package at checkout onsite after your Santa experience.

Can I take my own photos with my cell phone or another camera?

We have professional photographers on set to capture your visit with Santa, and therefore we do not allow personal photography. 

How do I access my digital photos and when are they available?

If you purchased digital photos, they will be available 24 hours after your Santa photo experience at myholidaymoments.com. Scan the QR code on the back of your photo envelope or follow the link sent via SMS (text message) to myholidaymoments.com. At myholidaymoments.com, enter your email address and the code located on your receipt or printed photo. Photos will be available for 30 days after the season ends. Please download & save your photos to remember the Santa Magic forever.

Are reservations required?

Reservations are strongly encouraged but not required. Walk-up guests are welcome to visit Santa as availability permits.

Where can I find Santa?

You can visit Santa at Santa’s Village located in Café Square.

How can I contact Customer Service?

Access our live support chat on our websites (SUPPORT button in bottom right corner of your browser) or submit an inquiry to our Customer Service team at  help.myholidaymoments.com.

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